Your money is never touched by Jama. For investments, the money is sent from your bank to the Demat account of the broker directly. Even at the time of withdrawal, the funds reach your account directly. We do not hold custody of your stocks or fund units. The selection and investment planning are done keeping in mind fiduciary responsibility i.e., we are not paid by anyone else to make the selections.
Is it secure?
Jama follows bank-grade security and encryption for all information transfers. The application is protected by an encrypted password that cannot be read even by our system administrators. We have a PIN to protect the mobile app. Any fund transfer that you do for making investments is done on your Bank's net banking platform which has two-factor authentication. Jama simply redirects you to the bank for the fund transfer activity. At any time, we do not have custody of our stocks, mutual funds, or cash.
How do I logout from the app?
Go to Profile > Logout to logout from the app.
Do you share my data with other banks?
No we do not share your personal data with other banks
How do I set a PIN on the app?
On the mobile app, you can go to Profile > Security Settings > Safety Pin, and set the PIN. This helps ensure security after a period of inactivity, when you come back to the app.
I signed up from my mobile. How do I set my password?
On the mobile app, you can go to Profile > Security Settings > Set Password if you are doing this for the first time. Your password has to be strong enough to meet the guidelines given (avoid commonly used words, avoid referring to you name etc).
Why don't you automatically read my emails to get my transactions or Consolidated Account Statement (NSDL or Mutual Fund)?
We take privacy seriously and will never ask for blanket access to your email. It is not possible to selectively read emails and even that that could be misused. Therefore we do not wish to gain access to your email and all the private messages in it. You can voluntarily decide to forward any statements for our detailed analysis to email@example.com or firstname.lastname@example.org
How do I reset my password?
On the mobile app, you can go to Profile > Security Settings > Change Password. Your password has to be strong enough to meet the guidelines given (avoid commonly used words, avoid referring to you name etc)
I tried to login via OTP. Did not yet receive OTP
Please give the OTP a few more seconds to arrive. If it still does not come, then tap on "Request another OTP". Alternatively if you have set a password, you can login with the password as well. If you still have issues please call our Help Desk or write to us at email@example.com
If I forget my password, how do I login?
In case you forget your password, you can tap on "Reset Password'. You will be asked to enter your email to which the password will be emailed. Note that the email must be associated with a registered user in the system. The email will have a secure link with it and clicking on it will take you to a page where you can set a new password.